Terms & Conditions

1. Service Overview

TransBridge provides professional translation services through our advanced online platform. Our service operates on a per-word pricing model, offering flexible payment options including credit card processing. We provide various delivery options to meet your specific needs:

• Standard Delivery: Professional translation within standard timeframes
• Express Delivery: Expedited service with premium pricing for urgent requests
• Rush Delivery: Ultra-fast turnaround for time-critical projects

2. Service Description

TransBridge provides professional translation services between Turkish, English, and German languages. Our services include document translation, business communication, and specialized content translation for various industries.

We offer different service levels to meet various needs:

• Standard Translation: Professional quality with standard delivery times
• Express Service: Faster delivery for urgent projects
• Specialized Translation: Technical, legal, and medical content

3. Pricing & Payment

3.1 Pricing Structure

Our pricing is calculated on a per-word basis, with rates varying according to:

• Source and target language combination
• Complexity level (Basic, Technical, Legal, Medical)
• Delivery speed (Standard, Express, Rush)

3.2 Payment Methods

We accept major credit cards and other secure payment methods. All payments are processed through encrypted, secure payment gateways to ensure the safety of your financial information.

3.3 Payment Terms

Payment is required before translation services commence. Once payment is confirmed, your translation will be processed according to the selected delivery option.

4. Delivery & Service Completion

Completed translations are delivered through the following methods:

• Email Delivery: For guest users, translations are sent directly to the provided email address
• Account Dashboard: For registered users, translations are available in your secure account dashboard

Delivery times are calculated from the moment payment confirmation is received and vary based on the selected service level.

5. Data Privacy & Security

5.1 Data Protection

We are committed to protecting your privacy and maintaining the confidentiality of your information:

• All personal data and translation content are kept strictly confidential
• Your information is never shared with third parties
• Payment data is processed through secure, encrypted channels and is not stored on our servers
• All translations remain private and are never shared with external parties

5.2 Data Retention

Translation data is retained in your account for your convenience. If you wish to delete your account and all associated data, please contact us at the address provided below.

6. Account Management

6.1 Account Deletion

If you wish to delete your account, you must submit a written request via email to:

7. Quality Assurance & Dispute Resolution

7.1 Service Quality

We strive to provide high-quality translation services. If you are not satisfied with a translation, please contact our support team before initiating any payment disputes.

7.2 Dispute Process

For translation quality concerns or service issues:

• Contact our support team at: translate@transbridge.org
• We reserve the right to re-perform translations when quality issues are identified
• Unauthorized chargebacks or payment disputes without prior contact may result in service suspension

7.3 Refund Policy

Refunds may be considered in cases where service delivery has failed. However, customers must first contact our support team to allow us the opportunity to resolve any issues or re-perform the translation if necessary.

8. Translation Process & Technology

Our translation services utilize state-of-the-art artificial intelligence technology to ensure consistent, high-quality results. To enhance user experience and provide a more personalized service interface, our AI translation system is presented through a human-friendly interface that guides users through the translation process.

In certain cases, translations may undergo additional quality assurance processes. However, the primary translation work is performed by our AI systems, which have been trained on extensive multilingual datasets to ensure accuracy and consistency.

13. Communication & Support

All official communications, complaints, and requests must be submitted in writing via:

• Email to the appropriate contact addresses listed in these terms
• Written correspondence to our business address

Verbal communications or requests through other channels are not considered official and may not be processed.

13. Company Information

13. Legal Terms

10.1 Limitation of Liability

Our liability is limited to the amount paid for the specific translation service. We are not liable for any indirect, consequential, or special damages arising from the use of our services.

10.2 Intellectual Property

You retain all rights to your original content. We claim no ownership over the text you submit for translation. However, you grant us the necessary rights to process and translate your content as part of our service delivery.

10.3 Service Availability

While we strive for continuous service availability, we do not guarantee uninterrupted access to our platform. Scheduled maintenance and technical issues may occasionally affect service availability.

10.4 Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the new terms.

10.5 Governing Law

These terms are governed by the laws of the Netherlands. Any disputes arising from these terms or our services shall be subject to the jurisdiction of Dutch courts.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

By using TransBridge services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.